ru99 Terms & Conditions — Please Read Before Playing

By accessing or using the ru99 platform — whether by creating an account, making a deposit, placing a wager, participating in a promotion, or browsing the site — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with ru99's Privacy Policy and any other policies or guidelines published on the platform. If you are accessing the platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms.

These Terms are effective from the date you first access the ru99 platform and remain in force until your account is closed or these Terms are terminated. ru99 reserves the right to update these Terms at any time. Continued use of the platform following any update constitutes acceptance of the revised Terms.

To register and use the ru99 platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. ru99 is strictly an adults-only platform and takes its obligations regarding underage gambling seriously.
• You must be a resident of or accessing the platform from a jurisdiction where online gambling is not prohibited under applicable local law.
• You must not be registered as a self-excluded player on ru99 or under any self-exclusion scheme that covers this platform.
• You must be acting on your own behalf as a private individual and not as an agent for, or on behalf of, any third party.

ru99 reserves the right to request documentary evidence to verify your eligibility at any time. Failure to provide satisfactory verification documents within a reasonable time may result in account suspension and withholding of funds pending investigation. Any person found to have provided false information regarding their eligibility will have their account immediately closed and any winnings forfeited.

Each player may hold only one account on the ru99 platform. Opening multiple accounts (including accounts under different names or mobile numbers) is strictly prohibited and may result in all associated accounts being closed and any balances being forfeited. When registering, you agree to:

• Provide accurate and complete information, including your real mobile number, and promptly update that information if it changes.
• Maintain the confidentiality of your account password and not share your login credentials with any other person.
• Notify ru99 customer support immediately if you suspect any unauthorised access to your account.
• Accept full responsibility for all activity conducted through your account, whether authorised by you or not.

ru99 uses SSL encryption to protect all account data in transit. However, you are responsible for ensuring your device and mobile browser are secure. ru99 recommends using a unique password for your ru99 account that is not reused on other services such as bKash or Nagad. ru99 will never ask for your password via SMS, email or chat.

ru99 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all deposits and withdrawals:

• The minimum deposit is ৳100. There is no maximum deposit limit, although individual payment providers may apply their own transaction limits.
• Deposits must be made from a payment account that is registered in your own name. Third-party deposits are not permitted and will result in account suspension.
• Withdrawal requests are subject to identity verification checks before processing. ru99 processes most withdrawal requests within 15 minutes of approval, subject to the payment provider's processing times.
• Funds deposited into your ru99 account must be used for gambling activity on the platform. Depositing funds for any other purpose, including currency conversion or money transfer, is strictly prohibited.

ru99 is not responsible for any fees charged by your payment provider in connection with deposits or withdrawals. Such fees, if any, are between you and your payment provider and will not be reimbursed by ru99. If a deposit fails to appear in your account within a reasonable time, please contact ru99 customer support with your transaction reference number.

ru99 may from time to time offer bonuses, free spins, cashback, deposit matches, and other promotional incentives to new and existing players. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time of the offer:

• All bonuses carry a wagering requirement (rollover) that must be met before any bonus-derived winnings can be withdrawn. The specific rollover multiplier will be stated in the individual promotion terms.
• Bonuses are non-transferable and may not be exchanged for cash. Each bonus offer may only be claimed once per player, per account, per household.
• ru99 reserves the right to withdraw any bonus or promotion at any time, to modify the terms of an ongoing promotion, or to disqualify any player found to be exploiting promotional offers in bad faith.
• Bonus funds are separate from real-money funds in your account. Gameplay using bonus funds typically counts at a reduced rate towards wagering requirements compared to gameplay using real-money funds. Refer to the specific promotion terms for exact contribution rates.

Seasonal and event-based promotions — such as those tied to BPL, IPL, T20 World Cup, Eid or Pohela Boishakh — are subject to limited availability and may be withdrawn without notice once the promotional budget has been exhausted. Players should check the current promotions page for live offers.

The following activities are strictly prohibited on the ru99 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Opening more than one account, including accounts registered under different names, mobile numbers or device identifiers.
• Using automated software, bots, scripts, artificial intelligence tools or any other mechanical or electronic means to access or interact with the platform.
• Colluding with other players, including coordinating bets to exploit promotional terms or guarantee outcomes.
• Using the platform for any money laundering, fraud, or other criminal activity, including depositing funds derived from illegal sources.
• Exploiting technical errors, glitches, or vulnerabilities in the platform's software or games. Any winnings derived from a known or suspected technical error are void and will be removed from your account.

ru99 employs fraud detection systems and reviews accounts for patterns consistent with prohibited conduct. Where prohibited conduct is detected or suspected, ru99 may freeze account funds, request additional verification, close the account, and pursue recovery of any funds wrongfully obtained through such conduct.

ru99 is committed to promoting responsible gaming practices. All players must be 21 years of age or older. ru99 provides every account holder with access to the following tools via their account settings: daily, weekly and monthly deposit limits; session duration reminders; temporary time-out periods ranging from 24 hours to 30 days; and permanent self-exclusion. These tools can be activated at any time from within the account settings panel at no charge.

Gaming should remain an enjoyable leisure activity. If you feel that your gambling is becoming problematic — including if you are spending more than you can afford, chasing losses, or gambling interfering with daily responsibilities — we strongly encourage you to use the self-exclusion tool immediately and to seek assistance from a support organisation. ru99 customer support is available 24/7 and can facilitate any responsible gaming request including immediate account closure.

All content on the ru99 platform — including but not limited to text, graphics, logos, game software, user interface design, images, audio, video, and the overall selection and arrangement of content — is the property of ru99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the ru99 platform without prior written authorisation from ru99.

To the fullest extent permitted by applicable law, ru99 shall not be liable for any of the following:

• Any loss of profits, revenue, data, goodwill or other intangible losses arising from your use of or inability to use the ru99 platform, whether based on warranty, contract, or any other legal theory.
• Any interruption, delay, suspension or unavailability of the platform due to technical failures, internet connectivity issues, maintenance, or circumstances beyond ru99's reasonable control.
• Any unauthorised access to or use of our secure servers and any personal or financial information stored therein, provided ru99 has implemented reasonable security measures.

ru99 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the ru99 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes your mobile number, transaction history, device information, and gameplay data. ru99 does not sell or rent personal data to third parties for marketing purposes. Data is shared only where necessary for the provision of the service — for example, with payment processing partners such as bKash, Nagad and Rocket — or where required by law. Please review the Privacy Policy for full details of how your data is collected, used and protected.

ru99 reserves the right to suspend or terminate any account at any time, with or without notice, in any of the following circumstances:

• You have breached any provision of these Terms, including but not limited to prohibited conduct, eligibility misrepresentation, or provision of false identification documents.
• We are required to do so by a regulatory authority, law enforcement body, court order, or other legal obligation.
• Your account has been inactive for an extended period and you have not responded to our re-engagement communications.

Upon account termination, any real-money balance remaining in the account will be returned to the player via their registered payment method, subject to the completion of any required verification checks and deduction of any amounts owed to ru99. Bonus balances and bonus-derived winnings that have not met their wagering requirement will be forfeited upon account closure.

ru99 reserves the right to amend, update or replace these Terms at any time. When material changes are made, ru99 will endeavour to notify registered players via the contact details held on their account — typically by SMS to the registered mobile number — at least seven days before the amended Terms take effect, unless the change is required immediately by law or for security reasons.

The current version of these Terms is always available on the ru99 website. The date shown in the "Last updated" notice at the top of this page reflects when these Terms were most recently revised. Your continued use of the ru99 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the amended Terms take effect.

If you have any questions about these Terms & Conditions, wish to exercise any rights under these Terms, or need assistance with your account, please contact the ru99 customer support team. Support is available 24 hours a day, 7 days a week. You can reach the support team via the contact details provided in the ru99 account section. ru99 aims to respond to all account-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

ru99's official support email is [email protected]. Please note this address is for support enquiries only; ru99 will never initiate contact asking for your account password, PIN, or full payment card details. Any communication claiming to be from ru99 and requesting such information should be treated as fraudulent and reported to our support team immediately.