Help Centre
ru99 Frequently Asked Questions
Everything Bangladeshi players need to know about creating an account, making deposits via bKash and Nagad, placing bets, claiming bonuses, and playing safely on ru99.
Welcome to the ru99 FAQ page. Here you will find clear, direct answers to the most common questions from players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna. The questions are grouped by topic so you can find what you need quickly. If your question is not answered here, our support team is available 24/7 at [email protected] (plain text, not a link).
Registration, KYC, login issues and account management.
bKash, Nagad, Rocket, bank transfer, limits and processing times.
Cricket betting, slots, live casino, RTP and mobile play.
Welcome bonus, wagering requirements, free spins and loyalty rewards.
Platform security, 21+ policy, self-exclusion and data protection.
Contact our team any time for account, payment or gameplay help.
Account & Registration
How do I create a ru99 account in Bangladesh?
Creating a ru99 account takes under two minutes. Visit the ru99 website, tap the registration option, enter your mobile number, choose a username and password, confirm you are 21 or older, and submit. You will receive a verification code via SMS to activate your account. Once verified, you can log in and make your first deposit.
What documents do I need for KYC verification on ru99?
ru99 KYC verification typically requires a valid national ID (NID card), passport or driving licence, along with a selfie for identity confirmation. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. KYC is required before your first withdrawal is processed.
I forgot my ru99 password — how do I reset it?
To reset your ru99 password, tap the 'Forgot Password' link on the login screen, enter the mobile number registered to your account, and follow the SMS verification steps. You will be prompted to set a new password. If you no longer have access to your registered mobile number, contact support at [email protected] for assistance.
Can I have more than one ru99 account?
No — ru99 strictly allows one account per player. Creating multiple accounts is a violation of the Terms and Conditions and can result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve it before any restriction is applied.
How do I close my ru99 account?
To close your ru99 account, contact the support team at [email protected] and request permanent account closure. Before closing, ensure any remaining balance is withdrawn to your registered bKash, Nagad or Rocket account. Once closed, your account data is retained for the legally required period as described in the Privacy Policy.
Deposits & Withdrawals
How long does a bKash deposit take on ru99?
bKash deposits on ru99 are processed instantly in almost all cases. Once you complete the payment on your bKash app and enter the transaction reference number in your ru99 account, your balance is credited within seconds. If a deposit has not appeared after five minutes, check your bKash transaction history and contact support with the reference number.
What is the minimum deposit amount on ru99?
The minimum deposit on ru99 is ৳200 BDT when using bKash, Nagad or Rocket. Bank transfer minimums may be higher depending on the bank used. There is no maximum deposit limit set by ru99, but your payment provider (bKash, Nagad, etc.) may impose their own daily transaction caps, which vary by account tier and mobile banking regulations.
What is the minimum withdrawal amount on ru99?
The minimum withdrawal on ru99 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. KYC verification must be completed before any withdrawal request can be approved.
How long does a withdrawal from ru99 take?
Most ru99 withdrawals to bKash, Nagad or Rocket are processed within 1-3 hours during normal operating hours (Bangladesh Standard Time, UTC+6). Withdrawals requested during high-volume periods or late at night may take up to 24 hours. Bank transfers typically take 1-2 working days depending on the receiving bank.
Does ru99 charge fees on deposits or withdrawals?
ru99 does not charge any platform fee for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their standard transaction charges according to their own fee schedule. Check your provider's current rates before transacting if you want to calculate the exact amount you will receive.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on ru99?
Yes — ru99 offers cricket betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, wickets, and in-play markets during live matches. Markets open ahead of each scheduled fixture and close at the start of play.
Are the slot games on ru99 fair? How do I know the RNG is trustworthy?
All slot games on ru99 are provided by licensed game studios including Pragmatic Play and other certified providers whose RNG (random number generator) systems are independently audited for fairness. The RTP (return to player) percentage for each game is published in its paytable or help section. ru99 does not alter or override game outcomes.
Can I play ru99 on my mobile phone?
Yes — the ru99 platform is fully optimised for mobile play and works directly in your phone's browser with no app download required. The site is designed for Android and iOS smartphones and supports all major mobile browsers. All games, betting markets, deposit and withdrawal functions, and account management features are available on mobile.
What live casino games does ru99 offer?
ru99's live casino section is powered by Evolution Gaming and Ezugi, offering real-time games with live dealers including live baccarat, roulette, blackjack, Andar Bahar, Dragon Tiger, and game show titles like Crazy Time and Mega Ball. Games run 24/7 and are streamed in HD with audio commentary, making them popular with players across Bangladesh.
What is the minimum bet on ru99 sports betting?
The minimum bet on ru99 sports betting markets is ৳20 BDT per selection. Maximum bet limits vary by sport, event, market type and your account tier. For major cricket markets such as BPL and IPL, higher maximum limits are typically available. In-play (live) betting minimums match the standard pre-match minimum of ৳20.
Bonuses & Promotions
What is the ru99 welcome bonus and how do I claim it?
The ru99 welcome bonus is available to newly registered players on their first qualifying deposit. After completing registration and making your first deposit, the bonus is credited to your account automatically — no bonus code is needed. The bonus amount and percentage match may vary; check the Current Offers page for the exact terms at the time of your registration.
What is the wagering requirement on ru99 bonuses?
ru99 bonuses are subject to wagering requirements (rollover conditions) that must be met before bonus funds or any winnings derived from them can be withdrawn. The specific wagering requirement — for example, 20x or 30x the bonus amount — is stated on the Current Offers page for each promotion. Always read the full T&C for any bonus before claiming.
Do ru99 bonuses expire?
Yes — all ru99 bonuses and free spins have an expiry period. If the wagering requirement is not completed within the specified time window (typically 7 or 30 days depending on the promotion), the bonus and any associated winnings are forfeited. The expiry date and wagering deadline for each bonus are visible in your account's bonus wallet section.
Can I use my bonus funds on all games at ru99?
Bonus funds can generally be used across most games on ru99, but certain high-RTP games, live dealer tables and specific slot titles may be excluded from bonus wagering or may contribute a reduced percentage toward your rollover. The contribution rates for each game category are listed in the bonus terms. Sports betting bets placed with bonus funds count at the rate stated in the promotion terms.
Safety & Responsible Gaming
Is ru99 safe to use in Bangladesh?
ru99 uses SSL encryption to protect all data transmitted between your device and the platform, including personal information and financial transactions. Passwords are stored in hashed form and are never accessible in plain text. Account security features include session management and identity verification. ru99 operates as a safe and reliable platform for Bangladeshi players.
What is the minimum age to play on ru99?
The minimum age to register and play on ru99 is 21 years. This applies to all players regardless of their location within Bangladesh. Age is verified as part of the KYC process. Any account found to belong to a player under 21 will be immediately closed and any balance returned via the registered payment method.
How do I self-exclude from ru99 if gambling becomes a problem?
To self-exclude from ru99, contact the support team at [email protected] and request a self-exclusion. You can request a time-limited exclusion (6 months, 1 year or 5 years) or a permanent exclusion. Once activated, your account will be fully blocked and you will not be able to log in, deposit or place bets during the exclusion period. Self-exclusion requests are handled confidentially.
Can I set a deposit limit on my ru99 account?
Yes — ru99 allows all players to set daily, weekly or monthly deposit limits directly through account settings or by contacting support. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions. Deposit limits are a free tool available to every registered player as part of ru99's responsible gaming commitment.
How do I contact ru99 customer support?
ru99 customer support is available 24 hours a day, 7 days a week. You can reach the support team by emailing [email protected] — please note this address is displayed as plain text and is not a clickable link. Support handles account queries, payment issues, bonus questions, responsible gaming requests and general gameplay assistance. ru99 aims to acknowledge all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
Still Have Questions?
Our support team is available around the clock. You can also explore the casino, check current offers, or read our Responsible Gaming guide.