Player Safety
Responsible Gaming at ru99
ru99 is committed to providing a safe, fair and transparent gaming environment for all players in Bangladesh. This page explains the tools, policies and support available to help you play responsibly.
Adults 21+ only. The ru99 platform is strictly for players aged 21 years or older. It is an offence to allow underage individuals to gamble on this platform.
Our Commitment to Responsible Gaming
ru99 believes that gambling, when approached thoughtfully, can be an enjoyable form of entertainment. The casino games, cricket betting, slots and crash games we offer are designed for recreational play — not as a source of income, a way to solve financial problems, or an escape from personal difficulties. Our responsible gaming programme reflects this belief and sits at the centre of everything we do.
For players in Bangladesh, ru99 provides a suite of practical responsible gaming tools directly accessible through the account settings section. These tools are free to use, easy to activate, and take effect immediately or within 24 hours depending on the tool selected. They are described in detail further down this page.
If you ever feel that gambling is no longer fun, that you are spending more than you intended, or that you are chasing losses, ru99 urges you to use the tools described here, take a break, or contact our support team immediately. There is no shame in asking for help — ru99 support staff are trained to handle these situations with care and confidentiality.
How ru99 Protects Players
Every player must confirm they are 21 or older at registration. KYC checks verify this before withdrawals are processed.
Set daily, weekly or monthly deposit caps to keep your spending within a budget you are comfortable with.
Take a short break from the platform for 24 hours, 7 days or 30 days. During a time-out, you cannot log in or place bets.
Request a permanent or long-term self-exclusion from the ru99 platform. Once activated, this cannot be easily reversed.
ru99 monitors account activity for signs of problematic play and may contact players proactively if concerning patterns are detected.
Our trained support team is available around the clock to assist players who feel their gambling is becoming a problem.
Available Responsible Gaming Tools
All responsible gaming tools listed below are available to every registered ru99 player at no cost. To activate any tool, go to your account settings or contact customer support directly. Tools that reduce limits take effect immediately. Tools that increase limits require a 7-day cooling-off period before they come into force.
Deposit Limit
Set a maximum amount you can deposit per day, per week or per month. Limits can be lowered at any time with immediate effect. Increasing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions.
Session Time Limit
Set a maximum duration for each gaming session. When your session limit is reached, you will be automatically logged out and shown a summary of your activity during that session.
Time-Out (Short Break)
Take a break from the platform for a fixed period: 24 hours, 3 days, 7 days or 30 days. During this period, your account is suspended — you cannot log in, deposit or place bets. Any pending withdrawals will still be processed. The time-out ends automatically at the end of the selected period.
Self-Exclusion
Request a longer exclusion period of 6 months, 1 year, 5 years or permanent exclusion. During self-exclusion, your account is fully blocked. To request self-exclusion, contact ru99 support directly. Re-opening a self-excluded account requires a formal review process and a mandatory cooling-off period.
Reality Check Reminders
Enable pop-up reminders that appear at regular intervals during your gaming session, showing how long you have been playing and your net win or loss for the session. These prompts help you stay aware of your activity in real time.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following behaviours can indicate that gambling has moved from entertainment to something more harmful. If you recognise any of these signs — in yourself or in someone you care about — it is time to take action.
- Spending more money or time gambling than you originally planned, and finding it hard to stop once you start.
- Using money set aside for rent, bills, food or other essential expenses to fund gambling sessions.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
- Hiding or lying about the amount of time or money you spend on gambling from family or friends.
- Feeling irritable, anxious or low when you are not gambling, or using gambling as a way to escape stress, loneliness or personal problems.
- Borrowing money from friends, family or informal lenders in Bangladesh (such as NGOs or microfinance sources) specifically to gamble.
- Neglecting work, studies, family responsibilities or personal health because of time spent gambling.
- Feeling unable to stop gambling even when you want to, or feeling that gambling has taken control of your decisions.
If two or more of the above sound familiar, we strongly encourage you to use one of the responsible gaming tools described on this page, or to contact the ru99 support team. Acknowledging the issue is the most important first step.
Tips for Healthy, Enjoyable Play
Gambling should always be a leisure activity — one of many, not your only outlet. Before you start a gaming session on ru99, decide in advance how much time and money you are comfortable spending, and stick to those limits. Think of your gambling budget the same way you think of a cinema ticket or a restaurant meal — money spent on entertainment, not an investment you expect to recoup.
Never gamble when you are tired, stressed, upset, or under the influence of alcohol or any substances. Impaired judgement leads to poor decision-making, higher risk-taking, and chasing behaviour. If you are going through a difficult period personally or financially, this is a good time to take a break from gambling entirely.
Keep track of your wins and losses honestly. It is easy to remember the big wins and forget the smaller, more frequent losses. The reality check reminders available in your account settings are designed to help with this — they give you an accurate picture of your net position during a session.
Balance gambling with other activities. Staying socially connected — with family, friends and community activities in Dhaka, Chittagong, Sylhet or wherever you are in Bangladesh — helps maintain a healthy perspective. If gambling starts to feel like the most important part of your day, it is worth pausing and reassessing.
Protecting Underage Players
ru99 is strictly an adult platform. All players must be 21 years of age or older to register and play. Age verification is conducted as part of the KYC process, and accounts found to belong to underage individuals will be permanently closed with any real-money balances returned via the registered payment method.
If you share a device with younger family members, ru99 strongly recommends logging out of your account after every session and enabling parental control software on the device. Parents and guardians in Bangladesh can use apps that filter gambling-related websites to prevent accidental or intentional underage access. If you suspect that a minor has been using a ru99 account, contact [email protected] immediately.
Getting Help — You Are Not Alone
ru99 customer support is available 24 hours a day, 7 days a week. If you feel that gambling has become a problem — or if someone close to you is concerned about your gambling — please do not hesitate to reach out. Our support team is trained to handle responsible gaming requests with full confidentiality and without judgement.
To activate a deposit limit, session time limit, time-out or self-exclusion on your ru99 account, contact our support team at [email protected]. Please note this email address is displayed as plain text and is not a clickable link.
When contacting support about a responsible gaming matter, you do not need to provide detailed reasons for your request. Simply state that you wish to activate a specific tool and our team will process it promptly — deposit limit reductions and time-outs take effect within minutes.
All responsible gaming requests are handled confidentially. Our support team will not pressure you to change your mind, will not offer bonus incentives to discourage a self-exclusion or time-out request, and will not share your responsible gaming history with other players or third parties, except as required by law.
Play Smart, Play Safe at ru99
Responsible gaming is a shared commitment. Explore ru99 casino at your own pace, check our FAQ, or learn more about who we are.